MSI 笔记本 NVIDIA 图形驱动程序更新后的 TDR、应用程序崩溃和蓝屏错误

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2024年5月26日发(作者：)

FAQ No. 02112

TDR, application crash and BSoD Issue

Affected Model: All models with NVIDIA graphics

Q: What should I do if there is TDR, application crash or BSoD showing up after

updating NVIDIA graphcis driver?

A: TDR (Timeout Detection and Recovery) message is a protection mechanism on

Windows system to prevent any unexpected system restarts when GPU is unstable

or not able to render graphics due to unknown reasons. (Click HERE to know more

detail about TDR)

If the problem happens after updating the generic NVIDIA graphics driver (or the

latest Windows 10 version 1511 update), please follow the instructions below to

troubleshoot the problem.

I. Use MSI released NVIDIA graphics driver version

 If you ‘re running Windows 10, make sure you have the latest version of

Windows Update.

(

Check your current OS Version and OS build in Control Panel> System> About page

)

Prepared by MSI Notebook FAE

Version: 1.0

Date: 2016/02/23

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Windows 10 has Windows Display Drive Mode (WDDM) version 2.0 which may be

related to the TDR and the latest Windows 10 version 1511 Update KB3135173

released on February 9, 2016 has security update of Windows kernel-mode driver

which may also related to the TDR.

To get the latest Windows Update, click on the Windows icon located at the lower

left corner and choose “Settings” > “Update & Security” > “Windows Update” > “Check

for updates” (To know more about Windows Update, click HERE.)

 Follow our graphics driver re-installation guide to re-install the NVIDIA

graphics driver version released on MSI website to verify the problem.

 If the problem doesn’t happen with the MSI released version, then the

problem may be the compatibility between the Windows system, the latest

NVIDIA generic driver and other application, MSI suggest you keep this

version to have a more stable system.

If you’d like to report the problem of NVIDIA generic graphics driver or the MSI

released version, please visit MSI Online Customer Service System and provide the

system information, what programs or operations are you running/doing when the

problem encountered most often and the graphics driver version you have.

Use MSI Help Desk

and click “Export System Info” button in the System Info tab to

export the system information file.

Prepared by MSI Notebook FAE

Version: 1.0

Date: 2016/02/23

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II. Find a stable version of NVIDIA generic driver

If you’d like to try other version of NVIDIA generic driver, find a beta/latest

version driver on NVIDIA website, NVIDIA Forum, or a hotfix version on NVIDIA

support page and re-install them to find out a more stable version.

The latest version may have some fix for the TDR driver crash issue. (For example,

the latest NVIDIA graphics driver 361.91 has fixed the TDR issue caused by running

Illustrator CC 2015.)

III. Run a clean system with different NVIDIA generic driver

Restore the system back to the factory settings or moreover, perform a clean

install of Windows system to have a clean system environment and then try different

version of NVIDIA generic graphics driver to figure out any possible compatilibty

problem between the Windows system, application or driver.

Prepared by MSI Notebook FAE

Version: 1.0

Date: 2016/02/23

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