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2023年12月17日发(作者:)

电大管理英语4单元自测2答案

题目:— If you can't say what you've come to say at the meeting, what's the point

答案:I can see that

题目:— Will you go on a picnic with us tomorrow

答案:I'm afraid I have no idea

题目:—____________________identify the problems that have been occurring

答案:Are you able to

题目:—How can you explain the latest situation—____________________,I know it

is all my fault.

答案:Sorry

题目:—How did your meeting go yesterday— __actually, it was really frustrating.

答案:Not so good

题目:Creativity, especially __________ which takes place across departmental

boundaries, is likely to suffer hugely as team synergy slips.

答案:that

题目:Effective leaders distill complex thoughts and strategies into simple,

memorable terms

答案:that

题目:Every time I tried to say something, he would ______ to something else.

答案:move on

题目:He's left now, but productivity hasn't ______that much.

答案:picked up

题目:I think the primary ______factor is there's been so much absence lately.

答案:contributing

题目:If demand is rising but the firm __________ from communication failure, then

stocks will

答案:is suffering

题目:In today's environment, __________ people are often burned out, it's

important for

答案:where

题目:What you need to do is to keep things short and sweet, just the ______.

答案:highlights

题目:When the message finally reached the Command Center, it __________

“mutated” to

答案:had

题目:Who was ______ the meeting

答案:chairing

二、完型填空(共50分)

WHAT WE HAVE HERE: A FAILURE TO COMMUNICATE

It is the {weirder; weirdest; weird} thing. There are more ways than ever to

communicate with people, yet it sometimes seems like it is more difficult to connect

— and stay {connecting; connected; to connect} — with anyone.

Should you {shoot; mail; give} off an email Tap out a text Post a private message on

Facebook Write on their Facebook wall Skype, poke, ping or conjure them up on a

digital tin can phone

And once you reach someone, you wonder: Is he paying attention How do you know

Even with the techno-ease of {uncountable; countable; countless} communication

devices, conversations can still be troublesome. Questions are asked and answered

{out; away; within} of order. Instructions and directions go half-read. Meetings are

botched. Feelings are hurt."

答案1:weirdest; 2:connected; 3:shoot; 4:countless; 5:out

二、阅读理解:根据文章内容,判断正误(共50分)。

HABITS OF HIGHLY EFFECTIVE COMMUNICATORS

It's no secret that good leaders are also good communicators. Indeed,

communication and leadership are inextricably tied. How can you galvanize, inspire

or guide others if you don't communicate in a clear, credible and authentic way Here

are 5 essential communication practices of effective leaders:

1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is

your single greatest mode of communication, and it must be congruent with what

you say. If your actions don't align with your words, you are storing up trouble for

the future.

2. Make the complex simple. Effective leaders distill complex thoughts and strategies

into simple, memorable terms that colleagues and customers can grasp and act upon.

The most important thing is to clarify what you want to say, look out for technical

jargon and avoid business speak, which add complexity. Say what you mean in as

few words as possible.

3. Find your own voice. Use language that's distinctly your own; let your values come

through in your communication. Correct use of language and grammar are important,

of course, but don't become overly fixated on eloquence for eloquence's sake;

concentrate on being distinct and real. People want real, people respect real, people

follow real.

4. Be visible Visibility is about letting your key stakeholders get a feel for who you are

and what you care about. Don't hide behind a computer and only interact with

people electronically – see them face to face and voice to voice, and interact with

them in a real, substantial way. In today's environment, where people are often

burned out, it's important for employees to have a personal connection with you and

the work you believe in. Show the people that work for you that you're engaged and

that you care about them and their work.

5. Listen with your eyes as well as your ears. Effective communication is a two-way

process, and good leaders know how to ask good questions, and then listen with

both their eyes and their ears. Because you are in a position of authority, others may

be reluctant to express their real opinions to you directly. You won't always get

direct feedback, so you need to also be able to read between the lines and look for

the non-verbal cues.

正确选T,错误选F。

1. Communication and leadership don't always go hand in hand.{T; F}

2. The say-do gap happens when people misunderstand their leader's intention.{T; F}

3. Using technical jargon makes a leader convincing.{T; F}

4. Communicating sincerely is always the best.{T; F}

5. Observation is as important as communication when you want to know what

people really think.{T; F}"

答案1:F; 2:F; 3:F; 4:T; 5:T

二、阅读理解:根据文章内容,完成选择题(共50分)。

COMMUNICATION FAILURE

The meaning of “communication” goes a lot deeper than people often think.

Communication is about conceiving, sending, receiving, and interpreting messages as

well as confirming reception of these messages. A failure at any point in this chain

can result in ineffective communication.

Ineffective communication can be disastrous. There is a famous story of a British

Army Commander who sent the message “Send reinforcements, we're going to

advance.” back to his Command Center, through a long chain of subordinates. When

the message finally reached the Command Center, it had “mutated” to become --

“Send three and four-pence, we're going to a dance.” The reinforcements never

arrived.

You can demonstrate this same principle, albeit on a less dramatic scale, by trying to

play Chinese Whispers with more than 20 people. It is highly unlikely the same

message you started with will be the one you end with.

In a business, there are three main types of communication failure. Each has its own

indicative signs.

The first type is known as allocative failure. This occurs when a firm is not gathering

enough intelligence about its market or (most often), the information is not reaching

the right points. The firm will not be allocating resources in step with the shifts in

demand. If demand is rising but the firm is suffering from allocative communication

failure, then stocks will fall and there will be understaffing. If the inverse happens,

there will be a surplus of stocks and overstaffing.

The second type is executive failure, where communication to trigger specific

events/actions is either late, lacking or in error. The symptoms of this are a general

loss of direction in the company or departments, a loss of co-ordination and an

increase in complaints from customers as things happen late or not at all.

The final type is human failure. This occurs when the general culture of a business or

the relationships between particular individuals or departments do not foster

effective communication. This leads to alienated staff, an increase in staff turnover,

an increase in absenteeism and general frustration among staff. Creativity, especially

that which takes place across departmental boundaries, is likely to suffer hugely as

team synergy slips.

题目

1. Confirming reception of the sent messages means {A; B; C}.

A. the messages are sent to right receivers

B. the messages are correctly understood

C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did NOT go

wrong in the communication chain{A; B; C}

A. Conceiving.

B. Sending.

C. Receiving.

3. What is Chinese whispers{A; B; C}

A. Who whispers in Chinese.

B. A game to pass message around in a whisper.

C. Chinese people who don't normally talk very loudly.

4. Allocative failure does NOT happen when {A; B; C}.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right department or person

5. According to the passage, which of the following cases does NOT belong to human

failure{A; B; C}

A. Decreasing creativity across departments.

B. Inadequate communication between departments.

C. Increasing customer complaints."

答案:1:C; 2:A; 3:B; 4:A; 5:C

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