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2024年3月17日发(作者：)

跨境电商干货：与海外买家沟通物流状态的英语模板

邮政包裹一般常见状态中，我们常常看到以下几种：

包裹查无信息 "Not Found" (当包裹还未上网，官网未更新)

包裹正在运输中 “Transit” (当包裹还在运输中时)

包裹到达待取“Pick Up” (当包裹显示已经到达目的地国家)

包裹投递成功“Delivered” (当包裹显示投妥，而收件人声称未收到时)

包裹运输过久“Expired” (大部分为时效延误/ 目的地国家不能查到投妥/官网不更

新状态等)

包裹可能异常“Alert” (大部分为退件/ 海关单号/损坏/丢失等问题)

Not found:

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order

with tracking number RC867773406HK(示例单号)and I am happy to assist today.

As per tracking result powered by , I'm very sorry to inform you

that your item is still lack of tracking information right now. If you got a tracking

result as "Not found" it's telling you that your tracking information is unavailable, it

doesn't mean that we haven't been mailed your item.

(Note: There may be a delay between scanning events and the availability of

tracking information related to those scanning events. The tracking information

may not appear online immediately. Normally it takes a few days after the item(s)

have been sent for tracking details to be available from the shipping carrier.)

Therefore, please hold on for a few more days and try to check your order

some time later?

Thanks for your business again!

Have a nice day!

Best regards, store 888

Transit:

Dear valued customer:

Hello! I appreciate the time you have taken to contact us about your order

with tracking number RC867773406HK(示例单号)and I am happy to assist today.

Here is a link for you to ref your package status in transportation：

本文标签： 包裹目的地状态国家

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