Alienware AW988 无线游戏耳机说明书

2024-07-27 作者:

Alienware Wireless Gaming Headset AW988

User’s Guide

Regulatory Model: AW988

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of

their respective owners.

2020 – 11

Rev. A02

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Contents

What‘s in 5About 6Setting up your headset on your computer ..........7

System requirements . . . . . . . . . . . . . . . . . . . . . . . 7Connecting the headset to your computer using the USB

wireless dongle . . . . . . . . . . . . . . . . . . . . . . . . . . 7Configuring the headset on your computer . . . . . . . . . . 7Connecting the headset to your computer or mobile device using the 3.5 mm audio cable (optional) . . . . . . . . . . . .10

Alienware 11

Installing Alienware Command Center (AWCC) . . . . . .11

Charging 12

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Auto power off . . . . . . . . . . . . . . . . . . . . . . . . . .12

Using the headset ..............................13

Adjusting the headset . . . . . . . . . . . . . . . . . . . . .13Turning on/off your headset . . . . . . . . . . . . . . . . . .14Adjusting the main volume . . . . . . . . . . . . . . . . . . .14Muting/unmuting the microphone . . . . . . . . . . . . . .15Switching between the audio presets . . . . . . . . . . . . .16Adjusting the chat balance . . . . . . . . . . . . . . . . . . .17Storing the USB wireless dongle in the headset .......17Replacing the earcup cushions .................18

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General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Physical characteristics . . . . . . . . . . . . . . . . . . . . .22Environmental . . . . . . . . . . . . . . . . . . . . . . . . . .22

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Limited warranty and return policies . . . . . . . . . . . . .23For U.S. customers:........................23For European, Middle Eastern and African customers: . . .23For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . .23

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What‘s in the box

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3

4

135

Alienware Wireless Gaming Headset—AW988

USB cable for battery chargingAudio cable (3.5 mm)

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USB wireless dongleDocuments

NOTE: The documents shipped with the headset may vary based on your region.

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About the headset

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111

210

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Power button

Microphone mute indicatorAudio preset button3.5 mm audio portUSB wireless dongle storage slot

Microphone mute button

24681012

Alienware two zones lightingRetractable boom micMicro-USB charging portBattery status indicatorMain volume control

Game/chat volume mixer control

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Setting up your headset on your computer

System requirements

•

• •

One USB port for USB wireless dongleOne USB port for charging (optional)

Microsoft Windows 10 version 16299 or later

Connecting the headset to your computer using the USB wireless dongle

Connect the USB wireless dongle to the USB port on your computer. The headset and the USB wireless dongle are pre-paired.

Configuring the headset on your computer

To use your headset for gaming or to listen to music from your computer, it has

to be selected as the default playback device and the default recording device in Windows Audio Settings.

1 On Windows toolbar, right-click the speaker icon to access the Windows

Audio Settings. The Sound dialog box appears.

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2 Click the Playback tab and set the following:

- Alienware AW988 Game as the Default Playback device.

- Alienware AW988 Chat as the Default Communication device.

3 Click the Device.

Recording tab, set the Alienware AW988 Chat as the Default 8

Communications tab, select Do nothing.

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4 Click the Connecting the headset to your computer or mobile device using the 3.5 mm audio cable (optional)

Connect one end of the audio cable to the 3.5 mm audio port on your headset,

and connect the other end to the audio/headset port on your computer or mobile device.

The headset speakers and the microphone on the cable will function even when

the headset is powered off, as long as the headset is connected to a 3.5 mm

audio port. The buttons and LEDs will not function when powered off. NOTE: Audio preset is not supported for 3.5 mm audio port.

Mic onMic offMicrophone10

Alienware Command Center

Installing Alienware Command Center (AWCC)

Alienware Command Center (AWCC) provides a single interface to transform

your Windows computer into an enhanced gaming environment. To use the

AWCC features, uninstall Alienware Headset Center (AWHC) if you have already installed AWHC on your computer.

You need to install Alienware Command Center (AWCC) to configure the features available in Alienware Wireless Gaming Headset AW988.

Before installing AWCC on your computer, ensure that your computer is connected

to Internet. If your computer is preinstalled with AWCC 5.0 or later, you can

configure your Alienware gaming headset through FX available in your computer is not preinstalled with AWCC 5.0 or later, install AWCC

through Windows Update or from the Dell Support website at /support. AWCC requires Windows 10 version 16299 or later.

Installing AWCC through Windows Update

1 Connect your Alienware USB wireless dongle to your computer through

USB port. The AWCC application is downloaded and installed automatically. AWCC installation may take up to 10 minutes to complete.

2 Go to the program folder to ensure that the AWCC installation is complete.3 Launch AWCC. Perform the following steps to download additional software components:

- In the Settings window, click Windows Update, and then click Check for

updates to check the Alienware driver update progress.

- If the driver update is not responding on your computer, install AWCC

from the Dell Support ling AWCC from the Dell Support website

1 Download the latest version of the following applications at /support/drivers.

- Alienware Command Center

- Alienware Gaming Headset driver

2 Go to the folder where you saved the setup files.

3 Double-click the setup file and follow the on-screen instructions to install the application.

NOTE: You can customize the headset feature and lighting effects by using the Alienware Command Center.

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Charging the headsetTo charge the headset, connect one end of the USB cable to the micro-USB

port on your headset, and connect the other end to the USB port on your

rangeRedBattery charge above 80%Battery charge is between 10% and 80%Battery charge is below 10%Battery lifeThe headset battery can last up to 14 hours of gaming/audio playback (with the

lights turned off). It can last up to 8 hours when the lights are turned on. The

complete charging of battery may take up to 2.5 the headset is not charging, the battery status light indicates the charge

remaining on the battery.

OffRedAbove 10% batteryBelow 10% battery (low or critical)Auto power offWhen the wireless connection between the headset and the USB wireless

dongle is lost (either the computer is powered off or the USB wireless dongle

is removed from the USB port), the headset will automatically turn off after 30

minutes. You can adjust the timer using the software. To turn the headset on,

press the Power button.12Using the headset

Adjusting the headset

Adjust the headband to find the optimal fit for your head. When using the

retractable microphone, position it approximately two centimeters away from your mouth.

2 cmThe earcups can be rotated to wear the headset around the neck comfortably,

or for easier storage.13

Turning on/off your headsetPress the power button on the left earcup to turn the headset on. Press and hold

the power button for 3 seconds to turn the headset ing the main volumeUse the main volume control to adjust the speaker volume. Turn the control up

to increase the volume, or down to decrease the volume.14

Muting/unmuting the microphone

Use the mute button to mute or unmute the microphone. Alternatively, fold the

retractable microphone back into place to mute the microphone, or lower the retractable microphone to unmute the microphone.

30°The microphone mute light turns red to indicate the microphone is on : You will hear an audio prompt when the retractable microphone is

opened or closed.15

Switching between the audio presets

Press the Audio preset button to cycle through the available the headset software is running, pressing the Audio preset button will cycle through all presets as listed in the software.

When the headset software is not running, pressing the Audio preset button will cycle through Gaming, Music, and Movie presets.

An audible voice prompt is played to indicate the selected preset is activated.

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Adjusting the chat balanceUse the Chat balance control to find a preferred balance between chat audio

and game audio.

Turn the control up to focus on the game volume, reducing the chat volume

from 100% to 0%. Turn the control down to focus on the chat volume, reducing

the game volume from 100% to 0%. Turn the control to the center position, as

indicated by the white marker, to set chat and game audio to their original game volume

(reduce chat volume)Balance game/chat volumeFocus chat

(reduce game volume)Storing the USB wireless dongle in the headset

The USB wireless dongle can be stored in the USB wireless dongle storage slot.

To secure the wireless dongle, insert it into the slot as shown and push until you

hear an audible click remove the wireless dongle, push it inside the headset until you hear an

audible click, then remove your finger. The wireless dongle will pop out of

storage slot and is held in place by a magnet. Pull the USB wireless dongle out

of the slot to use it.17Replacing the earcup cushions

The earcup cushions can be removed and replaced, if necessary. To order new

earcup cushions go to .

To remove the cushion, hold the cushion firmly and rotate clockwise (left

cushion) or counter-clockwise (right cushion), and then pull the cushion away

from the headset.

To replace the cushion, fit them around the edges of the earcup firmly and

rotate them into position. 18

Troubleshooting

Problems

Headset has no sound

Possible solutions

• E nsure that the headset is turned on, and

properly connected through the wireless

dongle or audio cable.• E nsure that the audio player is playing

music, and that the computer volume and

media player volume are on and not muted.

- Click the volume icon on your computer.- Adjust the volume level on the volume bar.

• C heck the playback setting on the

computer, and ensure that the default

device is set to DEVICE NAME.• C heck the headset is within range (12 m) of

the wireless dongle (if connected through

the wireless dongle).• C heck wireless connection is good (Blue LED on dongle not blinking)

The person on the other end • Ensure the micophone is positioned close to

cannot hear mouth.

• E nsure the microphone is not muted. The

mute light should be off.• E nsure the headset is within range (12 m) of

the wireless dongle (if connected through

the wireless dongle).• E nsure that the audio plug end with 3

poles is inserted into the headset port, and

the end with 4 poles is inserted into your

computer or mobile (if connected through the audio cable).

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Problems

Abnormal sound is coming out of the headset

Possible solutions

• C heck if something is obstructing the

headset.• A djust the volume level up and down, and

check if the abnormal sound changes.• E nsure that the headset is within range

(12 m) of the wireless dongle (if connected

through the wireless dongle).• E nsure that the audio plug is fully inserted

into the audio port of the computer or

mobile (if connected through the audio cable).

Unbalanced sound in the headset

• C heck the computer Volume Balance is set correctly.

- Right-click the headset icon.- Select Playback devices.

- Right-click Default Playback devices, and

select Properties.

- Select Levels, and click Balance. Enusre

that the L and R values are the same.• Ensure that the headset is turned on.• O pen Alienware Control Center, and ensure

that the lights are turned on.• Ensure that the headset is turned on.• E nsure that the headset is connected to the

computer through the wireless dongle.• I f the problem persists, replug the wireless dongle, or restart Alienware Control Center.

Headset lights do not light up

Alienware Control Center

does not recognize the headset

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Problems

Wireless range is too short

Possible solutions

• E nsure that the wireless dongle is not

covered or blocked by metal or electronic

objects.• T ry connecting the wireless dongle to the USB port on the side of your computer,

rather than the USB port at the back of your

computer.• E nsure that no other USB device is

connected adjacent to the wireless dongle.

Microphone picks up too

much background noise• E nsure that the microphone is positioned

close to the mouth.• O pen Alienware Control Center, and reduce the microphone volume.

Main volume control, chat

balance control, and audio button are not working.

• C onnect the headset to a computer using

the wireless dongle.• T he volume control, chat balance control,

and audio button will not work when the

headset is connected through the audio

jack.• E nsure that the microphone mute button on

the audio cable is set to MUTE OFF.• E nsure that the audio plug end with 3 poles

is inserted to the headset port, and the end

with 4 poles is inserted to your computer or mobile.

Microphone mute is not

working when connected with audio cable

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Specifications

General

Model numberUSB compliance

Supported operating systems

AW988

USB 2.0

(General and Audio Class specifications)Windows 10 version 16299 or later

Physical characteristics

Weight (headset only)DimensionsWashable item

375 (+/-5) g headset only

Headset 190 mm x 193 mm x 93 mm None (general cleaning with damp cloth)

Environmental

Operating temperatureStorage temperatureOperating humidity

5°C to 40°C (41°F to 104°F)-5°C to 45°C (23°F to 113°F)5% to 90% relative humidity

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Warranty information

Limited warranty and return policies

The Alienware Wireless Gaming Headset AW988 carries a 2-year limited

hardware warranty. If purchased together with a Dell system, it will follow the

system U.S. customers:

This purchase and your use of this product are subject to Dell’s end user

agreement, which you can find at /terms. This document contains a binding arbitration clause.

For European, Middle Eastern and African customers:

Dell-branded products that are sold and used are subject to applicable national

consumer legal rights, the terms of any retailer sale agreement that you have

entered into (which will apply between you and the retailer) and Dell’s end user contract terms.

Dell may also provide an additional hardware warranty – full details of the Dell

end user contract and warranty terms can be found by going to ,

select your country from the list at the bottom of the “home” page, and then

click the “terms and conditions” link for the end user terms or the “support” link

for the warranty non-U.S. customers:

Dell-branded products that are sold and used are subject to applicable national

consumer legal rights, the terms of any retailer sale agreement that you have

entered into (which will apply between you and the retailer) and Dell’s warranty

terms. Dell may also provide an additional hardware warranty – full details of

Dell’s warranty terms can be found by going to: /terms, select

your country from the list at the bottom of the “home” page, and then click the “terms and conditions” link or the “support” link for the warranty terms.

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